Amdocs Limited Completes Acquisition of Clarify Assets. Press Release Nov 28 Acquisition Creates the #1 Communications CRM Provider, Combining. The Amdocs Clarify CRM suite of customer solutions help organizations to deliver a unified view of the customer, and act as a single point solution for sales. Amdocs is a multinational corporation headquartered in Chesterfield, Missouri, with support and development centers located worldwide. The company.

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PeopleSoft HelpDesk provides similar functionality to PeopleSoft’s CRM Support application, but is specifically designed for supporting employees rather than amdoccs.

Retrieved December 13, Avner also said the company divides its 12 global centres into divisional and core product development centres. Most products within the Service and Solution series now are available in thin-client, Web-based versions. The Pegasystems’ enterprise rules engine dynamically chooses the appropriate rule depending on six dimensions of rule resolution: Reproduction of this publication amdods any form without prior written permission is forbidden.

Amdocs ClarifyCRM Service Solutions

The New York Times. Terming India as an enterprise software market which still has a big room for growth, Bapat says that Amdocs employees people in the country. Amdocs is hoping that the recent acquisition of Xchange’s CRM business helps its growth efforts into the financial services arena. Provides an integrated workflow optimized for a high-volume call-center agent’s desktop Manages sales, support and marketing processes in call centers Supports a common workflow engine with access to a customer information database Provides a range of tools for optimizing a call center’s performance and claridy personalized service.

Thin-client version of ClearCallCenter Accessed through any standard browser from any location.

Tight billing and order management integration at the contact center is a plus. Amdocs specializes in billing and process order management software for telecommunications, and to a lesser degree, high-technology manufacturing and financial services companies.

The company provides sophisticated customer care, billing and order management systems for telecommunications carriers and Internet services providers. The company specializes in software and services for communications, media and financial services providers and digital enterprises.

Chordiant Software is U. Jacada Fusion allows you to selectively open functionality within the Amdocs application and reuse this functionality through an open standard web services API, even where no API existed before!

Retrieved from ” https: It uses predictive behavioral analytics to enable enterprises to score and segment customers based on various criteria. Amdocs offers a comprehensive line of service solutions that can be applied to customer service organizations, contact centers, Web-based knowledge portals and field agents.


Offers hour customer care and ordering services to residential customers Allows customers to pay bills; open and track service requests; order, update and cancel services; and update account details. Pegasystems offers a strong business rules and workflow engine, but doesn’t have a core set of customer service products.

The company was found in as an offshoot of Golden Pagesthe Israeli phone directory company, which was owned by the Aurec Group headed by Morris Kahn. It provides a comprehensive interface for accessing and distributing information based on customer profiles and service requests.

When service and support modules are used with ClarifyCRM Campaign and ClarifyCRM Opportunity Advisor, customer service and support requests can be analyzed with a real-time decision engine with the prospect of converting these interactions into selling opportunities. Also it tightly integrates with Amdocs’ marketing and customer analytics solutions. The opinions expressed herein are subject to change without notice. Chordiant 5 comprises six service-related modules: Through its tight integration with ClarifyCRM Marketing and Analysis products, Amdocs’ service and support solutions have become much more intelligent.

This helps companies to develop better-targeted service and support for customers. Retrieved 12 May The thin-client based system provides a one-stop interface for recording customer requests and initiating resolutions.

Amdocs reports that users of these “classic” or fat-client products have clarifj expressed a desire to move to a thin-client interface. However, the vendor also acknowledges that today’s sluggish business economy is prohibiting many customers from doing so.

Views Read Edit View history. Handles employee problems and requests for internal help desks Enables inquiries to be logged, tracked and escalated based on pre-defined business processes Provides agents with relevant employee, inquiry and departmental information Resolves problems through wmdocs knowledge base of previous solutions to common problems Employees can serve themselves and log cases via e-mail. Amdoce capabilities help to leverage customer information while giving service agents opportunities for targeted cross- and up-selling.

NET composite application in a scalable and secure fashion. Unifies the customer service agent’s desktop through a simplified, streamlined user interface Designed to fulfill customer requests through a single interaction Offers “in-context” navigation based on customer profiles, histories and requests Includes context-driven navigation to other ClarifyCRM modules for contracts, marketing campaigns, ordering, scripting, trouble ticketing and other functions.

Amdocs is a proven entity in the telecommunications market, with strong product penetration within the industry. In other projects Flarify Commons.

Easy No-hassle Amdocs Clarify INTEGRATION

ClarifyCRM Service and Support also supports the activities of field service technicians and those that use Web-based knowledge bases. Amdocs is a multinational corporation headquartered in Chesterfield, Missouriwith support and development centers located worldwide.


Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Retrieved 26 January ClarifyCRM Order Management is a new product that streamlines the order capture and delivery process.

Controls interaction with remote field agents Enables field service agents to amfocs appointments and have their schedule updated while away from the office Allows the agent to access the enterprise database to obtain case details and history, directions to the company and customer information Allows on-site amodcs to search the diagnosis engine, request madocs and update the case status Permits resolutions to be delivered over Wireless Application Protocol WAP phones and Windows CE and Palm OS handheld devices.

A new development environment for creating ClarifyCRM Web client applications and data models Offers what you see is what you adocs WYSIWYG editing of user interface page layout and controls Uses wizards to speed customization off existing business logic and user interface pages Navigates ClarifyCRM objects and components through graphical means Leverages existing Java tools and experience.

Amdocs now offers a more comprehensive solution for campaign management and customer analytics. Based on a “Pure Internet Architecture,” PeopleSoft 8 CRM products are designed to provide organizations with a degree view of customer and associated information. Until Amdocs migrates the entire client server portfolio across to the e-business architecture, there will be the ongoing requirement for coexisting architectures and multiple toolkits. This Amdocs Clarify CRM Integration technology amdkcs organizations unify multiple applications into one desktop presentation, improve efficiency and accuracy by eliminating redundant data entry, streamline business processes, and reduce maintenance costs.

Amdocs Clarify CRM software market share in India

In essence, this means that you can integrate into your Amdocs applications without needing access to amdcos source and without obtaining costly customization services or additional software licensing fees Of course, you need to be sure you are not violating any of your terms of service with your vendor.

While Amdocs does not brand by vertical, it offers bundled applications targeted to telco, high-tech manufacturing and financial services industries. You can read more about our cookie use here in our Privacy Policy.

In MarchAmdocs expanded its ClarifyCRM application suite through the acquisition of the assets of Xchange, a supplier of campaign management and clariify marketing automation software.