Intelity created the world’s first interactive hotel guest service technology via guestroom touch screens and a “back end” ticket/request/content management tool. Read ICE by Intelity reviews about their top rated Staff Task Management & Collaboration for hotels. The RDP property management system interfaces with Intelity’s ICE (Interactive Customer Experience) program. ICE allows guests to enter requests such as.

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With a desktop interface or a downloadable iPhone app, Request Manager allows you to view requests, their statuses, and make real-time updates to tickets. Track every order with icw metrics available to your staff, allowing them to easily modify and update the application in real-time, as well as, add lead times to each item.

ICE HUB Control Panel | Request Manager | In Room Dining | Mobile Dining

Guests have the ability to ingelity modifiers and add additional notes. Receive invaluable metrics and data that can assist your management and staff in not only monitoring guest activity on our platform but also strengthen your guest service policies.

Use available analytics to send more targeted messages and marketing to your guests by category, including rate code and intelitg. See what features your guests like automated and build business intelligence to help tailor your offerings. Every single request placed through our interface is viewable to you with detailed information, allowing you to assign your resources as necessary and increase efficiency on a property-wide basis.


Each request inteity be assigned to the appropriate departments or members of staff in order to maintain a higher level of organization and accountability that can completely change the quality of your guest services. The In-Room Dining feature makes it simple and convenient for guests to use tablets or a branded mobile app to review signature dishes.

Guests can choose to either place an in room dining request or make reservations to eat in the hotel restaurant. When it comes to guest dining, there are now unlimited possibilities with Intelity.

Intelity’s Guest Service Platform is the All-Inclusive Hotel Solution

The Mobile Dining section of the ICE module was created for an out-of-room guest dining experience where the perfect post-swim craving is never more than a inteity swipe away.

Guests have the ability to browse through the Mobile Dining menu then choose what drink or food item they would like to have delivered to their location. Through innovation and listening to guests, the company devised a way to make communication easy and efficient, which results in more effective service.


intelkty And more effective service enables hotels to create more memorable guest experiences. Increase in room service average checks from upselling through in-room dining menu.

ICE is the foundation of the Intelity platform. In-Room Dining Track every order with robust metrics available to your staff, allowing them to easily modify and update the application in real-time, as well as, add lead times to each item. Hub of the Intelity Platform.

Keep Your Guests Delighted. Luxury Hospitality, Made Smarter. View the technology that we pair with our platform. Exclusive Features Go deep in your hotel business with best in class tools.

Guest Engagement Under One Platform

What Have Other Hoteliers Seen? An investment in the Intelity Platform is an investment in your company. Each piece of the Intelity Guest Service Platform is beneficial oce your hotel.